Shipping costs in Bogotá are $8,000 and in the rest of the country are $15,000. International shipping costs vary depending on the destination. Shipping is free for orders over $300,000.

When your order is ready, you'll receive a confirmation email with your tracking number. You can track this tracking number at https://www.servientrega.com/wps/portal/rastreo-envio

If you're in Bogotá, the estimated delivery time is up to 3 business days. Since your shipment is sent by local courier, you won't receive a tracking number, but it will be delivered as soon as possible.

Yes, we ship worldwide! Contact us at our phone number and we'll help you with your international order.

You can request your change through our customer service channel during business hours from 9:00 AM to 6:00 PM https://wa.me/c/573160729275

You can request your return or warranty through our customer service channel during business hours from 9:00 AM to 6:00 PM https://wa.me/c/573160729275

Payments on the website are made through MercadoPago. All credit and debit cards (PSE), as well as money orders, are accepted.

If you make your purchase through our social media channels, you can pay by bank transfer to Bancolombia, Nequi, or Daviplata.

If you wish to cancel your order, please contact us via WhatsApp within 12 hours of placing it. However, once an order is shipped, cancellation cannot be guaranteed.

On the other hand, if the shipment was sent to an incorrect address and you do not contact us through our customer service channels via WhatsApp within the first 12 hours, you will be responsible for any additional costs resulting from the error.